I want to make a reservation; how do I go about placing an order?
When you are ready to place your order, call us at (571) 278-7859. We will check availability, go over pricing and delivery terms, and answer your questions and address
any concerns you may have. Reservations require a 50% deposit unless it is the week of the event that requires full payment. The balance on a contract is due before Lessor delivers or when Lessee picks up items.
How much do you charge for delivery?
Delivery fees are separate from rental fees and are based on distance to and accessibility of delivery location (multiple levels, elevator access, distance from truck parking to event location, etc.). Please contact us for a delivery quote.
What’s included in the contract?
Everything is itemized with its price, as well as the delivery date, delivery fee, pick-up date, damage waiver charges and taxes.
Can I pick up my rental?
Yes. An appointment is required for pickup and drop off.
Do we need to be present for deliveries and pickups?
No, you do not have to be present. Nevertheless, there must be a secure place for the rental items that is shielded from possible inclement weather and easily accessible to our crew.
What happens if an item is damaged?
The renter is 100% responsible for all damaged items and shall be responsible for the replacement cost as listed in the rental agreement. Security of the rental equipment is your responsibility once it is delivered to your event location. It must be protected from theft and weather-related damage while in your possession.
What is your cancellation policy?
While we hope you never cancel, we understand that it may happen. Cancellation must be done at least three weeks prior to the delivery or pickup date. For reservations made less than a week from the delivery or pickup, a $200 fee will apply.
How long is the rental period?
24 hours from drop off to pick up. However, based on the number of items rented, an exception may be granted on a case-by-case basis.
Do you set-up the rental equipment?
No, the renter is responsible for setting up and taking down furniture or other items under rental. Items will be stacked for you to assemble and disassemble before pickup.
Do you have a minimum order size for delivery?
No, we do not require a minimum order quantity for delivery. Some locations have a minimum reservation quantity for delivery.
How do I book rental items with Prime Event Rentals?
1. Create Your Wishlist
Browse our selection of rentals and add the items to your wishlist. At checkout, provide us with some information about your event and click submit. Want to see your rental items in person before booking – Call Us: 571 278 7859 .
1.1. Review Your Quote
Once your wishlist is received we will check for item availability, confirm delivery logistics, and draft you a quote within 24 hours. please refer to delivery/pick up and processing fees for logistics options. The quote will be emailed to you for you to review. Let us know if you have any questions!
1.2. Reserve Your Items
Once you are happy with your order, approve your quote through our online system and pay a 25% deposit. Then your items will be pulled and prepped for your big day!
What days and times can we hire or book Prime Event Rentals?
Prime Event Rentals are open 7 days a week, 365 days a year and can deliver & collect anywhere in the DMV (DC, Maryland, Virginia), day or night as discussed with your Little Prime Event Rentals booker
Do you have an order minimum?
Yes, our order minimum is currently $60 for in store pick up rentals and $100 for rentals that require delivery and does not include delivery/labor charges or sales tax.
How can I check the status of my order?
You can check the status of your order by email at info@primeventrentals.com, or by phone at (571)-278-7859. Please have your Inoive Number ready (eg. E0123456).
How do I pay Prime Event Rentals?
To pay Prime Event Rentals, review and confirm the final quote. You either pay cash or we will discuss alternative payment methods with you(Call: (571)-278-7859 ). Stay in communication, agree on terms, and proceed to make the payment according to the agreed-upon arrangement. Keep records of communication and payment receipts for reference.
